When Your Website Stops Working
One moment your website was fine. The next, it’s showing errors, loading slowly, or not loading at all. Your customers can’t reach you. Sales have stopped. You need this fixed now.
Website emergencies come in many forms:
- Hacked sites displaying spam, malware warnings, or redirecting to malicious pages
- Server errors (500, 503, database connection failures)
- White screen of death where the page simply won’t load
- Plugin conflicts after an update went wrong
- Broken functionality where forms, checkouts, or key features stopped working
Whatever the symptom, there’s always a cause—and causes can be fixed.
Our Emergency Response
When your website goes down, you don’t have time for support tickets that take days to answer. You need someone who can diagnose the problem quickly and fix it properly.
Same-Day Diagnosis
Tell us what’s happening and we’ll respond within 4 business hours. We’ll access your site, identify the root cause, and give you a clear explanation of what’s wrong and what it will take to fix it.
Fixed-Price Repairs
No hourly billing that spirals out of control while you’re already stressed. After diagnosis, you’ll get a fixed price for the repair. You approve it before any work begins.
Fast Resolution
Most emergency repairs are completed within 24-48 hours. Critical issues affecting security or core functionality are often resolved same-day.
Prevention Included
Fixing the immediate problem isn’t enough. We also implement measures to prevent the same issue recurring, and document everything so you (or your future developer) understand what happened and how to avoid it.
Common Emergency Scenarios
Hacked WordPress Sites
WordPress powers 40% of the web, which makes it a target. Signs of compromise include:
- Unfamiliar admin users
- Spam content or links appearing
- Google “This site may be hacked” warnings
- Redirects to other websites
- Significantly slower performance
We remove the malware, close the security holes that allowed access, and implement hardening measures to prevent reinfection.
Failed Updates
That plugin update that crashed your site? We can roll it back, identify the conflict, and restore functionality—usually without losing any data.
Database Problems
Corrupted or overloaded databases can take down entire sites. We diagnose the issue, repair the database, and optimise it to prevent future problems.
SSL Certificate Issues
Expired or misconfigured SSL certificates trigger browser warnings that scare away customers. We fix the certificate and ensure proper renewal processes are in place.
What We Need From You
To diagnose your emergency quickly, we’ll need:
- Access credentials (WordPress admin, hosting panel, FTP/SFTP)
- A description of what happened (when it started, any recent changes)
- Error messages (screenshots help)
We handle your credentials securely and can work with temporary access if you prefer.
Don’t Wait for It to Get Worse
Website problems rarely fix themselves. Hacked sites get more infected. Error-causing bugs compound. The longer you wait, the harder (and more expensive) the fix becomes.
If your website isn’t working properly, let’s diagnose the problem today.