When Your Domain Stops Working
One day your website and email work perfectly. The next, your domain shows an error page—or worse, someone else’s website. Customers can’t reach you. Email bounces. Your business has effectively vanished from the internet.
DNS problems are particularly frustrating because they’re invisible. You can’t see DNS like you can see a broken website. You just know something’s wrong, and nobody seems able to explain what.
Common DNS Emergencies
Domain Not Resolving
Your domain returns errors like “DNS_PROBE_FINISHED_NXDOMAIN” or “This site can’t be reached.” This happens when DNS records are missing, misconfigured, or when your domain has expired without you realising.
Domain Hijacked or Stolen
Your domain now points to a different website—or worse, a competitor or scam site. This can happen through expired registrations, compromised accounts, or when a previous developer had registrar access.
Email Failure
Your website works fine, but email has stopped entirely. Messages bounce or never arrive. This is usually an MX record problem, often caused by someone changing DNS settings without understanding the consequences.
Slow or Inconsistent Access
Your site works for some people but not others. Some visitors see the old site, some see the new one. This typically indicates incomplete DNS migration or propagation issues.
What We Do
Fast Diagnosis
Using professional DNS tools, we trace exactly what’s happening with your domain. We identify misconfigurations, check propagation status worldwide, and pinpoint the root cause—usually within a few hours.
Registrar Recovery
If you’ve lost access to your registrar (GoDaddy, Namecheap, VentraIP, Crazy Domains, etc.), we help navigate the recovery process. This might involve identity verification, ICANN procedures, or direct registrar support escalation.
Proper Configuration
Once we have access, we configure DNS correctly:
- A/AAAA records pointing to your hosting
- MX records for email delivery
- SPF, DKIM, and DMARC for email authentication
- CNAME records for subdomains and services
- CAA records for SSL certificate security
Documentation & Prevention
You’ll receive complete documentation of your DNS configuration. We also set up renewal reminders and recommend a registrar that won’t surprise you with domain expiration.
.au Domain Expertise
Australian domains (.com.au, .net.au, .org.au) have specific requirements through auDA. We understand the eligibility rules, dispute procedures, and recovery processes for Australian domains—essential when you need to prove ownership or transfer a domain legitimately.
Don’t Wait
DNS issues don’t fix themselves, and the longer you wait, the more business you lose. If your domain isn’t working properly, let’s diagnose it today.